Exam ID HP4-A05
Exam type HP Institute exams (HP University exams) administered by Certiport
Exam duration 1 hour 20 minutes
Passing score 69%
Delivery languages English
Related Certifications
Supporting courses These recommended courses help you prepare for the exam:

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During the exam, you can make specific comments about the items (i.e. accuracy, appropriateness to audience, etc.). HP welcomes these comments as part of our continuous improvement process.

Exam description

This exam tests your ability to leverage IT to achieve business outcomes.

Ideal candidate for this exam

Business students who want to achieve business results through technology.

Exam contents

Here are types of questions to expect:
  • Multiple choice (multiple responses)
  • Multiple choice (single response)

Advice to help you take this exam

These tips will help you while taking the exam.
Read the entire question and consider all options before you answer. If the question includes an exhibit, study the exhibit and read the question again. Select the answer that fully responds to the question. If the question asks for more than one answer, select all correct answers. There is no partial credit.


This exam validates that you can successfully perform the following:

Identify the pillars of IT and describe how they are used to solve business challenges

  • Identify key infrastructure components and describe their business implications
    - Describe server trends and solutions
    - Describe storage trends and solutions
    - Describe networking trends and solutions
    - Describe client device trends and solutions
    - Define the business implication of a converged infrastructure approach
  • Identify key business-relevant applications and describe their business implications
    - Describe key trends in the business applications market
    - Describe common application types and paradigms
    - Describe application paradigms
  • Identify the importance and types of business data, and describe the business implications of proper data management
    - Describe key trends in data management
    - Describe how to get value from data
  • Identify key security elements and describe their business implications
    - Describe key trends in the security market
    - Describe types of security
    - Describe security best practices
  • Identify key management elements and describe their business implications
    - Describe key management trends
    - Describe technology enablers
  • Identify types of services that a business consumes and describe their business implications
    - Describe ways to consume services: provide them yourself, buy them from someone, and use a combination of the two
    - Describe the types of services that a business can consume
    - Describe key trends in the cloud market

Define the business problem or opportunity to be addressed

  • Discover and describe the organization’s business context
    - Discover and describe the corporate objectives and strategy
    - Discover and describe the macro industry trends
    - Discover and describe the organization’s competitors
    - Discover and describe value from the organization’s perspective (value - benefit - investment)
    - Discover and describe how to deliver quantifiable business value
  • Identify the desired business outcomes
    - Identify the most common desired business outcome
    - Discover and document business needs
  • Assess ways in which technology can address a stated business problem
    - Identify and describe the ways in which IT can contribute to the business outcome
    - Describe and identify the approach to achieve the desired outcome
  • Define the key success factors and constraints for a proposed solution
    - Identify key success factors—what has to occur for you to achieve the business outcome (get started)
  • Identify key success measurements
    - Identify an on-target measurement (expected outcome achieved such as increased revenue/reduced costs)
    - Identify an on-time measurement
    - Identify an on-budget measurement
    - Set metrics that are SMART (specific, measurable, achievable, realistic, time bound)

Evaluate alternative solutions (collaborate with the project team members)

  • Analyze and prioritize potential solutions
    - Perform analysis (TCO/ROI/TTR)
    - Perform prioritization
  • Recommend a solution that aligns with the business goals and constraints
    - Recommend a delivery mode based on functionality and financial criteria (available CAPEX vs. OPEX), time to market, resource availability, geography, and mobility
  • Evaluate the proposed solution against the impact on the business
    - Identify the compliance, risk, and security issues of a proposed solution for a specific industry (people, process, governance, and compliance)
    - Identify existing investments (skill sets, technologies, and infrastructure)
    - Identify the tradeoffs of supporting legacy solutions and innovating new strategies
    - Identify the transformational aspects of what you are proposing
    - Assess the gap between stakeholder expectations and the functionality of the proposed solution
  • Quantify the business value of the solution in terms of
    - Revenue, productivity, cost, competitive differentiation, time to value, reputation and customer differentiation, time to value, reputation, and customer satisfaction
    - Understand operating expense (OPEX) vs. capital expense (CAPEX) as it applies to technology
  • Identify the components of a high-impact business case
    - Identify the information and approach appropriate to a specific audience when presenting a proposal
    - Prepare an executive summary that lists alternatives and provides recommendations

Plan, execute, and monitor a project that produces an IT solution

  • Collaborate with an IT project manager to prepare a business-side project plan
    - Compare and contrast an IT project plan with a business-side project plan and describe the interaction between them
    - Identify key business stakeholders and team members and describe their roles in the project
    - Define the purpose for and elements of a detailed business-side project plan
    - Evaluate a work breakdown structure to determine whether it can guide the project to success
  • Execute the business-side project plan
    - Monitor the project to ensure that it is on target, on time, and on budget
    - Manage the business-side project scope and stakeholder expectations of the IT functionality being developed
    - Monitor and track escalations
    - Recognize that IT feature creep leads to scope creep and assess its impact on both the business and IT side
    - Describe and evaluate acceptance testing
    - Obtain stakeholder signoff
    - Roll out and validate the solution against user requirements
  • Perform business-side post-release activities
    - Monitor and document the solution
    - Validate and document that the solution delivers the expected business value

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