Exam ID HP4-A04
Exam type HP Institute exams (HP University exams) administered by Certiport
Exam duration 1 hour 20 minutes
Passing score 70%
Delivery languages English
Related Certifications
Supporting courses These recommended courses help you prepare for the exam:

Register for this Exam

To register, please go to Certiport and register for the course & exam.

During the exam, you can make specific comments about the items (i.e. accuracy, appropriateness to audience, etc.). HP welcomes these comments as part of our continuous improvement process.

Exam description

This exam tests your skills on cloud technologies, along with a general understanding of IT principles.

Who should take this exam?

This exam is for students and beginning technologists who require an in-depth introduction to designing and developing cloud solutions. Audience examples include:
  • Post-secondary or high school students
  • Vocational students
  • Entry-level IT business professionals
    The exam is based on an assumed level of industry standard knowledge that may be gained from the training, hands on experience, or other prerequisite events.

Exam contents

Here are types of questions to expect:
  • Multiple choice (multiple responses)
  • Multiple choice (single response)

Tips for taking this exam

These tips will help you while taking the exam.

Take the time to read the entire question and consider all of the options carefully before you answer. If the question indicates that it features an exhibit, study the exhibit and reread the question. Make sure to select the answer that correctly responds to the question that is asked — not simply an answer that includes some correct information. If the question asks for more than one answer, remember to select each correct answer. You will not receive partial credit for a partially correct answer.


This exam validates that you can successfully perform the following:

Explain and recognize industry standard cloud and virtualization technologies and their implications on customer needs

  • Describe and recognize common virtualization technologies and products and their implications on customer needs
  • Describe the business benefits of Virtualization
  • Define cloud and identify and describe various types of cloud services and their implications on customer needs
  • Describe the business benefits and risks of using cloud services

Plan and design end-to-end IT solutions for SMB customers

  • Consult with an SMB customer to translate their business objectives into an enabling technology strategy
  • Gather the customer's technical requirements and assess existing infrastructure
  • Design the end-to-end Technical Solution for an SMB customer including on-premises, hosted, and cloud solution components
  • Design online presence and hosted services solution elements (incorporating both onsite and cloud components as appropriate)
  • Design an end-to-end solution for support/disaster recovery for an SMB customer
  • Write and present a solution proposal to the customer decision makers

Install, configure, and upgrade end-to-end IT solutions for SMB customers

  • Implement changes to the existing infrastructure to support solution -including servers, storage, data, network, clients, applications, and users (scenarios in teaching and testing)

Optimize and troubleshoot end-to-end IT solutions for SMB customers

  • Apply the HPE troubleshooting methodology in an end-to-end solution environment
  • Troubleshoot common issues in end-to-end solutions for SMB customers
  • Optimize common performance issues in end-to-end solutions for SMB customers

Administer and Manage end-to-end IT solutions for SMB customers

  • Add users, groups and profiles on cloud services in addition to local infrastructure

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