Exam ID HP4-A01
Exam type HP Institute exams (HP University exams) administered by Certiport
Exam duration 1 hour 20 minutes
Passing score 70%
Delivery languages English
Related Certifications
Supporting courses These recommended courses help you prepare for the exam:

Register for this Exam

To register, please go to Certiport and register for the course & exam.

During the exam, you can make specific comments about the items (i.e. accuracy, appropriateness to audience, etc.). HP welcomes these comments as part of our continuous improvement process.

Exam description

This exam tests your skills on designing and deploying connected device solutions.

Ideal candidate for this exam

This exam is for students and beginning technologists who require an in-depth introduction to designing and developing desktop, mobile and other connected devices. Audience examples include:
  • Post-secondary or high school students
  • Vocational students
  • Entry-level IT business professionals

Exam contents

Here are types of questions to expect:
  • Multiple choice (multiple responses)
  • Multiple choice (single response)

Advice to help you take this exam

To pass this exam, you must have an essential understanding of desktop, mobile and other connected devices, along with general understanding of IT principles. Exams are based on an assumed level of industry standard knowledge that may be gained from the training, hands on experience, or other prerequisite events.


This exam validates that you can successfully perform the following:

Explain and recognize industry standard client technologies and their implications on customer needs

  • Describe and recognize common desktop virtualization technologies and products
    o Describe the concept of desktop virtualization and virtual machines
  • Describe and recognize mobile computing technologies and their implications on customer needs
    o Describe and contrast between Tablet, netbook, and phone form factors and their implications on customer needs
    o Describe the difference between x86 (Atom based) and ARM based architectures including processor and memory requirements
    o Describe the process to sync mobile devices to PCs
    o Describe mobile device network connectivity
    o Describe the need, security capabilities and requirements for mobile PCs
  • Describe and recognize traditional PC technologies and their implications on customer needs
    o Describe and contrast desktop, notebook, tablet notebook form factors and their implications on customer needs
    o Identify the installed processor and its attributes
    o Describe and recognize the differences between various memory types
    o Describe common PC storage technologies
    o Explain and recognize the typical accessory bus technologies, including USB, Firewire, and other devices (SCSI)
    o Recognize the type of network interface in the system and describe the performance implications, including Ethernet 10/100/1000/10GB, Wi-Fi ABGN, GSM/CDMA, POTS (dial up), and PAN
    o Recognize and describe common PC video technologies, including display types, resolution, and touch technology
  • Describe and recognize thin client technology and solutions
    o Describe the elements of a thin client solution (terminal approach and virtualization approach only)
    o Describe desktop virtualization technologies
  • Describe and recognize cloud technology as it relates to client solutions
    o Describe the concept of "user state" and what it means to maintain "state" across a number of devices
    o Describe the mechanisms to synchronize "user state," including data storage and synchronization (mail, calendar, POP, IMAP
    o Describe the mechanisms that will provide an unified/integrated view of data from multiple sources (e.g. across various local data folders, websites, and applications) through a single application (such as calendars, contacts, and messaging)
    o Contrast between local apps, online apps, and hybrid apps (e.g. Office, Office365, Google docs, OpenOffice)
    o Describe the commonly available vertical applications (e.g. Salesforce.com and Quickbooks online)
    o Identify and describe the common client operating systems and built-in applications

Plan and design client solutions for SMB customers

  • Consult with an SMB customer to assess their business and technical needs and create a plan for a client solution
    o Gather and analyze customer business requirements (including existing assets, standards, and strategies), determine what business problems the customer is trying to solve, and anticipate current or future business problems that the customer may not be considering
    o Plan for user requirements based on user characteristics, locations, and usage patterns (power users, administrators, etc.)
    o Determine which form factors are appropriate to a particular role (desktop, laptop, netbook, tablet, etc.)
    o Plan for network connectivity requirements - LAN, Wi-Fi, WWAN, POTS (dial up), PAN
    o Plan for management and security requirements, including asset security, user security, and data security
    o Plan for printing requirements based on user/job requirements and the implications on the print infrastructure
    o Plan for cross-platform interoperability issues, including file sharing, printing, and application and file-level compatibility
    o Plan for data archiving, data storage, and retrieval
  • Design a client solution to meet the customer needs identified in the planning stage
    o Use appropriate tools to size and validate a given situation, including HPE website, white papers, QuickSpecs, and IT Resource Center
    o Select the client platforms to be used - selection criteria includes application availability mobility and data security
    o Design a business continuity strategy

3. Install, configure, and upgrade client solutions for SMB customers

  • Create pre-installation checklist
    o Describe safety precautions, including personal and data safety, electrical shock protection and ESD protection
    o Assess and implement acceptable environmental conditions, including physical surroundings, thermal conditions, humidity considerations, and magnetic interference
  • Set up a new PC (hardware). Install and upgrade system and accessory components, Including:
    o Verify UPS and overload and ground considerations from planning documents
    o Configure BIOS, including identifying BIOS

Learning resources that were developed before the Hewlett-Packard Company separation might contain some content and brand elements that have not been updated for Hewlett Packard Enterprise. Learning resources with the highest usage are updated.