Exam ID HP0-M43
Exam type Proctored exam taken at dedicated testing center
Exam duration 1 hour 45 minutes
Exam length 70 questions
Passing score 72%
Delivery languages English, Korean
Related Certifications
Supporting courses These recommended courses help you prepare for the exam:

Register for this Exam

You will need an HPE Learner ID and a Pearson VUE login and password.

During the exam, you can make specific comments about the exam and items. HPE welcomes these comments as part of our continuous improvement process.
No online or hard copy reference material will be allowed at the testing site. This exam may contain beta test items for experimental purposes.

Exam description

This exam tests your skills on fundamental technologies and methodologies, processes and modules, requirements necessary to achieve a deployable solution, Installation, configuration, setup, and/or migration procedures, RDBMS standard integration to Service Manager 9.x, basic troubleshooting procedures, application-based tasks (i.e., out-of-box processes support), operational and administrative tasks, service Manager 9.x features and benefits.

Ideal candidate for this exam

The exam is intended for technical personnel who demo, perform Proof of Concept, and under supervision of a senior consultant will implement, configure, and manage HP Service Manager 9.x Software.

Exam contents

This exam has 70 questions. Here are types of questions to expect:
  • Multiple choice (multiple responses)
  • Multiple choice (single response)
  • Drag-and-drop

Advice to help you take this exam

You are not required to take the associated courses; however, HPE strongly recommends that you complete the training and thoroughly review all course materials and documents before taking the exam. Sufficient on the job experience may also be required.


This exam validates that you can successfully perform the following:

Fundamental technologies and methodologies

  • List the servers and functions.
  • List the client types and functions.
  • List and describe the employee Self-Service functions.
  • List and describe the integration methodologies.


Processes and modules

  • Identify and describe the processes supported in Service Manager 9.x.
  • Describe security settings.


Requirements necessary to achieve a deployable solution

  • Describe process mapping (map job function to module).
  • Describe the global variables.
  • Describe the deployment topology.
  • Describe the operational reporting solutions at a high level.


Installation, configuration, setup, and/or migration procedures

  • Describe the authorization file(s).
  • Identify the migration/upgrade paths to Service Manager.
  • Identify appropriate migration tools.
  • Describe the Windows client installation.
  • Describe the Client installation.
  • Describe the purpose of the SM.INI.
  • Describe the purpose of the SM.CFG.
  • Describe the requirements for the help server installation.
  • Describe the search engine installation and configuration.
  • Describe the purpose of MySM and how to activate it.
  • Describe the purpose of LW-SSO.
  • Describe multi-tenancy and what it can mean for the customer.3


RDBMS standard integration to Service Manager 9.x

  • Identify supported RDBMSs (SM server to RDBMS server).
  • Identify the data type supported in Service Manager in relation to RDBMS.
  • Describe the RDBMS security model.
  • Identify the actions supported on the RDBMS side of SM.
  • Identify SM to RDBMS settings.


Basic troubleshooting procedures

  • Describe the use of log files.
  • Identify and describe the debugging tools available.
  • Describe the use of the development auditing utility.


Application-based tasks (i.e., out-of-box processes support)

  • Describe the Service Desk tasks.
  • Describe the Incident and Problem Management tasks.
  • Describe Change Management, releases, and projects (= master change).
  • Describe Request Management.
  • Describe Service Request tasks using the Service Request client.
  • Perform Configuration Management.


Operational and administrative tasks

  • Describe adding and changing contacts and operators.
  • Describe setting system-wide information.
  • Describe adding and changing assignment groups.
  • Describe adding and changing calendars.
  • Describe creating security folders.
  • Describe adding and changing views.
  • Describe adding and changing approvals.
  • Describe adding and changing notifications.
  • Describe purging and archiving data records.
  • Describe how to set up log file rollover.
  • Describe how to reconcile the internal database structure with the RDBMS.
  • Describe commonly used utilities and how to use them.


Service Manager 9.x features and benefits

  • Describe the Service Manager 9.x release as an elevator pitch.
  • Compare features and benefits of the Service Manager 9.x release to
    Service Desk customers.
  • Compare features and benefits of the Service Manager 9.x release to
    Service Center customers.
  • Describe the concept of localization and what can be localized.

Learning resources that were developed before the Hewlett-Packard Company separation might contain some content and brand elements that have not been updated for Hewlett Packard Enterprise. Learning resources with the highest usage are updated.