Course ID 00918101
Course format WBT
Typical Course length 30 minutes
Delivery languages English
Related certifications
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Course description

HP Infrastructure Management: Personas and conversations - Upon completion of this module, participants will be able to identify key Infrastructure Management persona's in terms of their respective roles, their critical business issues, and the responsibilities they have to their organizations and their teams; Research Resources and discovery questioning techniques will also be presented to help participants gain a better understanding of the challenges of the IT Executive and the world they live in.
This training module is part of the solution series for the BSM Sales Certification and all on-demand required training. The Study Guide is attached to the recording and available for download.

Ideal candidate for this course

SW Employee and Partner Sales Professionals


For specific prerequisites and requirements to achieve any of the related certifications, see the certification description on the Certification and Learning website.


  • Review of key customer personas
  • Review of specific personas and responsibilities
  • Review of discovery questions and questioning techniques


After completing this course, you should be able understand and discuss:
  • Key customer personas and their responsibilities to Business Service Management
  • Roles and responsibilities of each of the key customer personas as presented in this training
  • Department- and enterprise-level discovery questions to reveal Business Service Management opportunities
Learning resources that were developed before the Hewlett-Packard Company separation might contain some content and brand elements that have not been updated for Hewlett Packard Enterprise. Learning resources with the highest usage are updated.