Course ID 00907045
Course format WBT
Typical Course length 32 minutes
Delivery languages English
Related certifications
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Course description

This course module teaches you to identify key BSM persona's in terms of their respective roles, their critical business issues, and the responsibilities they have to their organizations and their teams. The course covers Research Resources and discovery questioning techniques to help you gain a better understanding of the challenges of the IT Executive and their environment.
This training module is part of the solution series for the BSM Sales Certification and all on demand required training. The Study Guide is attached to the recording and available for download.

Ideal candidate for this course

SW Employee and Partner Sales Professionals

Prerequisites

For specific prerequisites and requirements to achieve any of the related certifications, see the certification description on the Certification and Learning website.

Topics

  • Review of key customer personas
  • Review of specific personas and responsibilities
  • Review of discovery questions and questioning techniques

Objectives

This course prepares you to:
  • Identify key customer personas and their responsibilities to Business Service Management
  • Distinguish the roles and responsibilities of each of the key customer personas as presented in this training
  • Develop department and enterprise level discovery questions to reveal Business Service Management opportunities

Learning resources that were developed before the Hewlett-Packard Company separation might contain some content and brand elements that have not been updated for Hewlett Packard Enterprise. Learning resources with the highest usage are updated.