Course ID 00905831
Course format WBT
Typical Course length 24 minutes
Delivery languages English
Related certifications
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Course description

This course module is provides an overview of HPE Business Service Management for Sales. The course covers what to look for to identify potential opportunities; market dynamics and trends; critical business issues; IT process improvements needed to address those critical business issues; metrics and KPIs for measuring IT improvements. The course also covers how to develop a gain entry value proposition and what capabilities and benefits the solution delivers to the business; what customer references and proof points best demonstrate the value of the solution; what differentiates HPE from the competition.

The course is part of the solution series for the BSM Sales Certification and all on demand required training. The Study Guide is attached to the recording and available for download. HPE Business Service Management Overview –

Ideal candidate for this course

SW Employee and Partner Sales Professionals


For specific prerequisites and requirements to achieve any of the related certifications, see the certification description on the Certification and Learning website.


  • Review of key customer personas
  • Review of specific personas and responsibilities
  • Review of discovery questions and questioning techniques


This course prepares you to:
  • Identify key customer personas and their responsibilities to Business Service Management
  • Distinguish the roles and responsibilities of each of the key customer personas as presented in this training
  • Develop department and enterprise level discovery questions to reveal Business Service Management opportunities

Learning resources that were developed before the Hewlett-Packard Company separation might contain some content and brand elements that have not been updated for Hewlett Packard Enterprise. Learning resources with the highest usage are updated.