Course ID 00713748
HP product number OMI120-92
Course format ILT,SCA
Typical Course length 5 days
Delivery languages English
Related certifications
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Course description

This course offers you the opportunity to develop hands-on experience applying the fundamental principles, methodologies, and capabilities for managing events using OMi.
This course includes hands-on labs that use version 9.21 of the OMi software.

Who should attend

New users of HP Operations
Management (OMi) 9.21, including the following:
IT Tools engineers
Operations staff
Operations managers
Availability engineers
System administrators
Network administrators
This course is recommended for individuals who are responsible for designing, implementing, or administering effective service operations capabilities for mission critical business services.


Successful completion of the BSM120 − BSM 9.x Essentials course and working knowledge of the following:
• IT operations principles and practices
• Systems and network administration
• Industry standard operating systems
• Network, system, and application monitoring principles and practices
For complete prerequisites and requirements to achieve any of the related certifications or upgrade paths, see the certification description on the HP ExpertOne website.


  • Module 1 – Course Introduction
    • Course objectives and overview
    • Course schedule
    • Lab environment components
    • Class Logistics
  • Module 2 – Introduction to Business Service Management (BSM)
    • View the changing IT scenario
    • Identify the evolution of applications and services
    • Identify today’s business and IT challenges
    • Define BSM
    • Identify the characteristics of BSM
  • Module 3 – OMi Concepts
    • Describe enterprise event management
    • Describe the features of OMi
    • Describe how an Operations Bridge enables team members to collaborate effectively
  • Module 4 –Operator Workflow in OMi
    • Defining OMi operator workflow
    • Identifying the OMi UI
    • Using the Event Browser
    • Prioritization
    • Analyzation
    • Remediation or escalation
    • Identifying event assignment approaches
  • Module 5 – BSM Grapher
    • Access and use performance graphs
    • Use Performance Perspective
  • Module 6 – OMi Tools
    • Access and use OMi tools
    • Create OMi tools
    • Define OMi tool authorization
  • Module 7 – OMi Health Perspective
    • Define Health Perspective
    • Navigate Health Perspective
  • Module 8 – OMi Event Dashboards
    • Describe typical use cases for OMi event dashboard
    • Describe OOTB event dashboards provided with OMi
    • Access event dashboards in MyBSM
    • Create a new event dashboard
    • Create a new MyBSM page containing an event dashboard
  • Module 9 – Run-Time Service Model (RTSM) Introduction
    • Define RTSM and its key capabilities
    • Identify the role and purpose of the Universal Configuration Management Database (UCMDB)
    • Identify the role and purpose of the Configuration Management System (CMS) within the context of ITIL v3
    • Define the RTSM data model
    • View the discovery process in RTSM
    • Navigate the RTSM UI
  • Module 10 – Event Reception
    • Describe the OMi event processing flow
    • Describe CI resolution
    • Describe Automatic Node Generation
    • Describe Event Type Indicator (ETI) resolution
  • Module 11 – Indicator Overview
    • How BSM HIs, KPIs, and ETIs are used within BSM to determine health
    • How BSM HIs, KPIs, and ETIs relate to each other and affect each other
    • How the state of each type of indicator (BSM HIs, KPIs, and ETIs ) is set and is propagated
    • How BSM presents CI health using indicators
  • Module 12 – OMi and HPOM Integration
    • Identify HPOM features used by OMi
    • Configure message forwarding from HPOM to OMi
    • Define dynamic topology synchronization (Topo Sync)
    • Configure dynamic Topo Sync
  • Module 13 – OMi and SiteScope Integration
    • SiteScope Overview
    • SiteScope Features utilized by OMi
    • Integrating SiteScope with BSM
    • Integrating SiteScope with OMi
    • SiteScope and BSM Indicators
    • Severity Mapping
    • SiteScope Topology in RTSM
  • Module 14 – OMi and EUM Integration
    • Define End User Management (EUM)
    • Identify Real User Monitor (RUM) and Business Process Monitor (BPM) data collectors
    • Work with HP EUM
    • Analyze BPM data in BSM
    • Analyze EUM HIs in Service Health
    • Analyze EUM events in OMi
  • Module 15 – Topology Based Event Correlation
    • Define Topology Based Event Correlation (TBEC )
    • Analyze TBEC operation
    • Use Correlation Manager
    • Correlate rule creation
    • Automate cross-domain correlation
    • Relate events manually
  • Module 16 – Standard Event Processing
    • Configure the Close Related Events feature of OMi
    • Configure the Duplicate Event Suppression feature of OMi
    • Configure the Event Suppression feature of OMi
    • Configure the Event Storm Suppression feature of OMi
  • Module 17 – SBEC and TBEA
    • Configure the Stream Based Event Correlation (SBEC) feature of OMi
    • Configure the Time Based Event Automation (TBEA) feature of OMi
  • Module 18 – User and Group Management
    • Define user management
    • Define permissions
    • Analyze permissions examples
    • Create a new group
    • Create a new user
    • Use event assignment rules
  • Module 19 – OMi Alerts and Notification
    • Work with the BSM alerting system
    • Identify alerts per BSM application
    • Use the Recipient Manager
    • Use the EUM alert templates
    • Define OMi notifications
    • Create notifications
    • Use OMi notification templates
  • Module 20 – BSM Content Packs
    • Define packaged BSM functionality
    • Use the BSM content types
    • Analyze OOTB content
    • Work with the BSM Content Manager
    • Create a Content Pack
    • Export a Content Pack
  • Module 21 – BSM Data Collectors Overview
    • Define BSM integrations
    • Work with the BSM data collector
    • Identify the use of received data within BSM
    • Use the Summary per data source
    • Identify KPI domains
  • Module 22 – OMi Administration
    • Describe BSM downtime concepts and configuration
    • Describe OMi downtime behavior concepts and configuration
    • Describe OMi license management
    • Provide an overview description of OMi event forwarding capabilities
    • Provide an overview description of EPI script capabilities
    • Provide an overview description of custom actions
    • Identify infrastructure settings for OMi
    • Locate log file information needed to troubleshoot OMi
  • Module 23 – BSM Deployment Planning
    • Identify BSM components
    • Define BSM integrations
    • Create deployment strategies
    • Identify the deployment life cycle


After completing this course, you should be able to do the following:
  • Use OMi to effectively identify, prioritize, and resolve events
  • Use OMi to prioritize operational activities based on an event’s impact on key business services
  • Create event dashboards to meet the information needs of specific users
  • Describe CI resolution and correlation Identify the health of services and technology components based on Health Indicators (HIs) and Key Performance Indicators (KPIs) presented in OMi
  • Create and use OMi performance graphs
  • Create and use OMi tools
  • Create and tune Topology Based Event Correlation (TBEC) correlation rules
  • Create and tune Stream Based Event Correlation (SBEC) correlation rules
  • Create and tune Time Based Event Automation (TBEA) automation rules
  • Create and tune event suppression rules
  • Manage OMi user access and permissions
  • Create and tune OMi notifications
  • Describe the deployment architecture and options
  • Configure integration between OMi and HP Operations Management (HPOM)
  • Configure integration between OMi and HP SiteScope
  • Configure integration between OMi and NP End User Management (EUM)

How to register

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Policies, fees and cancellations

Course fees may vary and are established and collected by the training center delivering the course. Cancellation fees may apply. Contact your HP Authorized Training Partner for their respective policies.

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