HP AIS - Service Manager v9

This certification validates that you can deploy and integrate HPE Service Manager (SM) solutions into customers’ environments to support key IT processes. These processes include service request, incident, problem, configuration, release, and service level management, and cover key aspects of ITIL v3 Service Lifecycle Management, such as catalog and knowledge management. Certification validates you can:
  • List SM fundamental technologies and methodologies
  • Identify SM supported processes and featured modules
  • Describe requirements necessary to achieve a deployable solution
  • Identify and describe installation, configuration, setup, and/or migration procedures
  • Describe application-based tasks (i.e., out-of-box processes support) and operational and administrative tasks
  • Describe how the RDBMS supports SM and integrates to it

Why earn this certification?

  • To ensure that you can serve in a key role within the IT Service Management Program and make you a critical asset to any organization implementing HPE SM
  • To complement your ITIL skills with demonstrated knowledge on how to implement, enforce, and analyze its processes with HPE SM
  • To lay down a solid technical, solution-oriented base to your career in ITSM supporting roles
  • To take your first steps in the administrator role, in charge of all SM operations including installation, upgrades, patching, configuration, testing, end user training, and operational
  • documentation


Typical candidates for this certification include:
  • Architects scoping solutions
  • Technical consultants who demonstrate, install, configure, and operate business-class solutions
  • Members of ITSM teams who support the implementation of ITIL recommendations, analyze and engineer service management processes, implement improvements, and administer the HPE SM application

Skill level


Steps to acquire this certification

Before you begin:

Acquire access to The Learning Center and get an HPE Learner ID. Then create a profile with Pearson VUE, our exam delivery vendor.
Learn how in the Learning Center Assist Kit.

Step 1: Do you qualify for an upgrade path?

There are no upgrade paths available for this certification.

Step 2: Register or apply for this certification

Step 3: Verify or complete prerequisites

There are no prerequisites required for this certification. Go to Step 4.

Step 4: Complete recommended training

Training is highly recommended. Training helps you pass the exam. Training is not required for most certifications. It is required for certain software certifications.

Training for Exam HP0-M43: HP Service Manager 9.x Software
00650938 SM320 - Service Manager 9.x Administration Training 5 days SCA Register
00650643 SM150 - Service Manager 9.x Technical Configuration 5 days ILT, SCA Register
WBT = Web Based       ILT = Instructor Led       VILT = Virtual Instructor Led       VCR - Virtual Class Recorded       SCA = Special Course or Activity

Step 5: Pass the required exams

HP0-M43 HP Service Manager 9.x Software Register

Certification achieved

Three to five days after you complete all requirements, you receive an email notification. Then your status in The Learning Center becomes "acquired". Track your training and certification progress through your transcripts in The Learning Center.
Learning resources that were developed before the Hewlett-Packard Company separation might contain some content and brand elements that have not been updated for Hewlett Packard Enterprise. Learning resources with the highest usage are updated.